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Best AI tools for small business customer service?

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I want to implement AI-powered chatbots to improve customer service response times and satisfaction. The chatbot should handle common queries, provide accurate information, escalate complex issues, and learn from interactions. Compatibility with our CRM system is beneficial.
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I use the Help Scout. Love it.

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Implementing AI chatbots like Cognigy or IBM WatsonX Assistant can enhance response times and customer satisfaction by handling routine queries, escalating complex issues, and learning from interactions, ensuring CRM compatibility.




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